Billing Procedures

Billing Notification

CCHosting.com forward invoices or statements via email and/or regular mail or post to the customers billing email address or the customers billing postal address.

Updating Your Account Information You must inform CCHosting.com of any changes to your customer information. This includes addresses, phone numbers, contact names, and most importantly your email address. All notices sent by CCHosting.com are done so via email and/or regular mail or post. Updated account information is essential to ensure we are able to communicate important information regarding your account.

If You Pay by Credit Card

If you pay by credit card, your credit card will be charged on or about the anniversary date that you opened your account. Please ensure that we have updated credit card information at all times. If your credit card is declined, your service will be suspended. CCHosting.com will attempt to provide an email notice that your credit card has been declined, however if your account is deactivated for a balance due, you will be subject to a €25 reactivation fee. You must submit a letter on headed paper with your payment to re-establish your service.

If you initiate a charge back through your credit card company for any reason, CCHosting.com may at its discretion immediately suspend your service. To re-establish your service, CCHosting.com may require you to provide a secure form of payment, which may at CCHosting.com's discretion include a signed and notarised statement that you authorise CCHosting.com, to charge your credit card for the appropriate amount. This amount will include a €25 reactivation fee and a €30 charge back processing fee.

If You Pay by Direct Debit from your Bank Account

CCHosting.com do not currently accept payment via Direct Debit.

If You Pay by Personal or Company Check

If you pay by check you will be sent an email invoice to the email address and/or to the postal address that CCHosting.com has on file for you. Payments are considered late 15 Days from the date of the invoice. Once a month you will receive a statement that will itemise your invoices and payments for the previous month. Please include your registration/customer number and domain name on your check. Please mail payment to:

CCHosting.com
Kilconly
Tuam
Co. Galway
Ireland.

If You Pay by Wire Transfer

If you pay by wire transfer, you will be sent an email invoice to the email address and/or to the postal address that CCHosting.com has on file for you. Wire Transfers are considered late 15 Days from the date of the invoice. Once a month you will receive a statement that will itemise your invoices and payments for the previous month. CCHosting.com will not post the payment to your account until we receive notification from our financial institution that your payment has posted. Also, there is a €10.00 processing fee to pay by wire transfer. Please include your registration/customer number and domain in your wire transfer. Please wire funds to:

CCHosting.com
Bank Of Ireland
Dublin Road
Tuam
Co. Galway
Ireland
Account Number: 57695878
Sort Code: 90-30-71

Disk Usage

If you exceed the allotted disk usage for your account, you will be billed at a rate of €1.00 per MB purchased, in 5MB increments. Your disk usage is calculated by the maximum amount of space you have used on any given day in a thirty-day period or month. This is comparable to leasing commercial building space where you pay for the square footage you use for the entire term of the lease. However, CCHosting.com recalculates your disk usage each month so if your utilisation is high one month, you will not be penalised the following month if your usage is low. Your disk usage is calculated and billed on the 5th day of every month. Please remember that your log files count as disk usage and you should back them up or reset them regularly, especially if you have a high traffic site. Less than 1% of CCHosting.com's customer base exceeds its disk space allocations. Most web sites only require 5 to 7 MBs of disk space.

Billing Cycle

CCHosting.com offers a twelve monthly billing cycle to all customers for all plan/account types. Your twelve monthly bill will reoccur on the date of renewal or one year anniversary of each plan/order. If you setup your plan/order throughout the month, your plan will be prorated accordingly. If you have billing questions and need to speak with a representative, please call + 353 93 47919.

Data Transfer

CCHosting.com charges 50¢ per MB should you exceed your allotted data transfer. CCHosting.com offers dedicated bandwidth packages for customers who require greater amounts of bandwidth. Only a handful of customers exceed CCHosting.com's generous data transfer allocations.

Upgrade Policy

Step up to a higher level hosting solution and CCHosting.com will waive the setup fee. Grow your business and watch your profits expand as you take advantage of the increased capabilities offered by CCHosting.com's up scaled solutions. If you upgrade, your next statement will reflect the difference between what you're currently paying and the fee for your new server. If you have questions about changing your account or would like to upgrade you account you can contact an account manager at + 353 93 47919 for details.

Exceeding Virtual Host Limit

Some CCHosting.com reseller account may have virtual hosts limits. This is a reminder that it is up to you to keep track of the number of virtual hosts housed on your virtual server. If you go over your limit, CCHosting.com will automatically upgrade your account and bill you for the next level server. If you have questions about on virtual host limits you can contact an account manager at + 353 93 47919 for details.

Downgrade Policy

You can downgrade your existing service and we'll waive the 12-month contract if your current CCHosting.com hosting account is more than you need. However, CCHosting.com will charge a setup fee for establishing a new account. If you have questions about changing your account or would like to downgrade you account you can contact us at + 353 93 47919.

Reseller Customers

Reseller Customer receive discounts on all CCHosting.com services as outliner on-line at http://www.cchosting.com/resellers.htm If service for your reseller account is suspended due to non-payment, you lose your status as a reseller customer. Your accounts will be removed from premium DNS and you will have to pay full price for all services that were discounted. If you wish to renew your reseller status you will need to pay a €25 late fee and a €50 reinstatement of your reseller account.

Collection Procedures

The majority of our customers are legitimate, honest and responsible business people. In order for us to provide the highest quality and most feature-packed services in the industry at the low prices that we do, we must maintain solvency. Managing our accounts receivable is an integral part of doing business successfully. If your account becomes overdue after the due date on the invoice the following will occur. You will receive phone from one of our representatives or a reminder via email that we have not received your payment. You will experience an interruption in service (FTP and HTTP services) if payment is not received within 3 days of your past due date. Your data will be removed from the servers and your account will be referred to our collection and legal departments if your account becomes more that 30 days past due. If you fail to pay for services rendered, we will report the delinquency to the credit bureau which will impact your credit rating. If we pursue a legal remedy and obtain a judgment against you, we will seek to enforce that judgment. If you pay and we receive a notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you a minimum service fee of €25. We will also charge you all associated costs to include attorney and collection fees.

Late Fee

In the event that your account is deactivated due to non-payment, please check your invoices and statements status for the overdue amount. Your payment must include the €25.00 late fee for your account(s) to be reactivated. You may fax credit card information to us or you may send us a money order via your choice of overnight courier.

Cancellation Procedures

In order to protect your data, CCHosting.com requires a signed document requesting cancellation of virtual server accounts. We apologise for any inconvenience, but experience has demonstrated that this is a necessary precaution to prevent erroneous deletion of data or malicious activity conducted against data. Please print, sign, and fax the document on headed company paper to cancel a virtual server or reseller account,. A CCHosting.com representative will contact you immediately. The cancellation request is only complete once CCHosting.com receives the faxed document with your signature. CCHosting.com will cancel your account effective the end of your current billing cycle and notify you of any outstanding balance. If you cancel prior to the end of your initial twelve month or any subsequent twelve month term, you must do so prior to the 5th day of the 1st month of the next term. For example, if your initial twelve month term ends on March 31st your cancellation will be valid as long as it is received prior to the 5th day (April 5th) of the following month, otherwise you have agreed to renew for a subsequent twelve month term and will be held accountable in accordance with the online agreement. Finally, while CCHosting.com will refund your monthly fee if you cancel your account within the first 30 days, CCHosting.com will not refund your setup fee.